Chatwoot is a shared inbox for your customer conversations, across live chat, email, WhatsApp and social channels.
What Clusterz sets up
Chatwoot's Community Edition and its database, at its own web address, with an administrator and your company's account. You connect each channel from inside Chatwoot. It is sized for about 20 support agents.
To add it on its own, open Chatwoot on its own. The form asks for your company's name, the administrator's email and a password. Install a set or an app gives the steps.
How to sign in
Sign in with the administrator's email. First sign-in to an app gives the steps. Sign-up is closed, so you invite your agents from Settings, Agents.
Licence
Chatwoot's Community Edition is open-source, under the MIT License, which applies to your use of it.
Learn to use it
Training your staff stays with you. Chatwoot's makers publish the Chatwoot user guide.