Running your apps

An app needs attention

Each app on Apps shows one word for how it stands. - Running: it is up. Press Open to use it. - Setting up: Clusterz is setting it up, and the page updates by itself. - Starting: it is coming back up. - Restoring: its data is coming back from a backup. - Stopped: your team stopped it. Its data is kept, and Start on its page brings it back. - Needs attention: the line under it says what. What the line says, and what to do The line says What to do It is stopped until your team adds credit Your team's owner or an admin presses Add credit, and the apps start again. Credit, bills and invoices explains. Its last update did not finish Press Try again. Your team's owner, admins and developers can. The app may still answer at its address meanwhile. Its last password reset did not finish Your team's owner resets the password again under How to sign in, on the app's page. Its repository needs connecting again This is for an app built from your own code. Press See what to do, then Reconnect on the app's page. On the app's page The page says how far the last try got, and one line says what went wrong. Show the log lists what it did and when, and Try again with more time appears when the last try ran out of time. For an app built from your own code, See the log and Show details give its own output. If it keeps happening The page says when our team has been alerted and is working on it. Otherwise press Ask for help, or ask a person for help. Keep what Show details says, and anything from inside your app, out of your message. To see whether Clusterz itself is working, look at our status page.

Restart, stop or delete an app

Your team's owner, admins and developers can stop, start and restart an app. Only the owner and admins can delete one. Stop and Start Press Stop on the app's page. The app stops answering and its data is kept. Start brings it back with the data it had. When every app of your team is stopped, billing pauses, and your data stays. Leaving Clusterz says more. Stopping one app of a set does not change the set's price. Restart and Redeploy These sit beside Stop on the app's page. - Restart: every part of the app restarts, and it is briefly unavailable while it comes back. - Redeploy: Clusterz applies the app's current settings. The app keeps running until the new version is healthy. Delete Deleting an app cannot be undone. Make sure you have what you need from it first. 1. On the app's page, open Delete under More. 2. Press Delete with the app's name, read what it says, then confirm. The app stops at once, and its settings and any address of your own are deleted. After 7 days we delete its record, with its build history and the key that unlocks its backups. We erase the data it stored and its backups when you ask us to at contact@clusterz.eu. Section 14.3 of our terms sets this out. A set with no apps left is not charged. If your team has paid us, deleting a set's apps during its free trial avoids the charge when the trial ends, as The free trial says.

Backups and restores

What is backed up Each app's databases and the files it keeps. How often A PostgreSQL database sends its latest changes to its backup at least every minute, and every database is copied in full each night. Files are copied every 15 minutes. How long copies are kept Every copy is kept for 7 days, then one a week until the end of the backup period. The app's page shows its period under Backups, and offers a longer one under Add-ons. Put an app back Your team's owner and admins can do this. 1. On the app's page, open Restore under Backups. 2. Choose The latest backup, or A point in time in your own time zone. 3. Press Restore. Check the moment the app goes back to, type the name shown, and confirm. The app stops while its databases and files go back to that moment, and anything saved after it is lost. Each restore ends by taking a fresh copy. Keeping your own copies Section 9 of our terms sets out what we back up and what stays with you.

Credit, bills and invoices

Your team pays in advance with credit, in euros. Credit belongs to the team, not to the person who added it, and it cannot be moved to another team or paid out. Add credit Your team's owner and admins add credit on Billing. The page shows the least and the most you can add at a time. You pay on Revolut's payment page, and your card details go to Revolut, not to us. The credit reaches your team once Revolut confirms the payment. What comes out of it Each set's monthly price comes out of your credit, once, at the start of each month. A set's months start when its free trial ends, or when you install it if it had no trial. If your team had never paid when the trial ended, the set's months start instead on the day it first pays. A set with no apps left is not charged. Billing is held while every app of your team is stopped. A month that falls due in that time is charged when an app starts again, and a month held from start to end is not charged. Charges already made are not paid back. History on the Billing page shows each payment and charge, with its day and amount. When credit runs out The dashboard warns your team when credit runs low and when it runs out. We charge fees when they fall due, even if your credit does not cover them, so your credit can fall below zero. A team that has never paid is charged nothing after its trial ends until it first pays, as The free trial says. While your credit is below zero, or at zero outside a set's free trial, your team cannot start new installs or updates. If it stays below zero, every app of your team stops 3 days after we first find it there, and the dashboard shows the date. Your apps and their data stay. Add credit and your apps start again by themselves, apart from any you stopped yourself. A balance below zero is money your team owes. You can pay it by adding credit, which pays it off first, or by bank transfer. Section 7 of our terms sets this out. Invoices and VAT Section 5 of our terms says when we issue an invoice, what it shows and how VAT works. For a question about an invoice, or to give us the legal name and address it should carry, write to contact@clusterz.eu. Unused credit If you choose to leave, unused credit is not paid back. Section 5.3 of our terms lists the cases where it is.

Leaving Clusterz

You can stop using Clusterz at any time. There is no notice period. Here are your choices, from the smallest step to the largest. Pause Stop every app of your team. Billing is held and your data stays. Start an app when you want to come back. Delete an app Deleting an app is permanent. To have the data it stored and its backups erased as well, ask us at contact@clusterz.eu. Delete your team or your account Email contact@clusterz.eu. The team's owner can ask us to delete a team, or your organisation can, with proof that it speaks for the team. We complete a deletion within one month. Deleting a team deletes its apps, the data they stored and their backups. An account that owns a team stays until the team is deleted or has a new owner. Section 14.4 of our terms says how long remaining copies last, and section 7 of our privacy policy says what we keep and why. Move to another provider Every app is open-source, so another provider or your own IT team can run the same software, and you can take your data with you. Tell us by email at contact@clusterz.eu. We help you move, and your apps keep running on the same terms, charges included, while you do. We charge nothing for moving or for taking your data with you. Section 14.5 of our terms lists the data you can take and how long each step lasts. Unused credit If you choose to leave, unused credit is not paid back. Section 5.3 of our terms lists the cases where it is, such as leaving because you do not accept a change to a price or to our terms. A balance below zero stays due.