Home Rules and getting help

Rules and getting help

By Frank •
2 articles

Where the legal pages say what

Clusterz has five legal pages. These pages decide what applies, so go to them for the exact words. This map gives the page and the section for each question. The service and your account Your question Where to read Who runs Clusterz, and which documents form our contract Terms , section 1 What the service includes, and what it does not Terms , section 2 Accounts, teams, roles and invitations Terms , section 3 Liability, the law that applies and disputes Terms , sections 15 and 17 How we change these documents Terms , section 16 Money Your question Where to read The free trial Terms , section 4 Credit, prices and payment Terms , section 5 When unused credit is paid back Terms , section 5.3 When a price changes Terms , section 6 When your credit runs out Terms , section 7 Your data and your systems Your question Where to read Where your systems run and your data is kept Terms , section 8 Backups Terms , section 9 When our staff may access your systems and data Terms , section 10 Who owns your content, and your web addresses Terms , section 11 Stopping, deleting and moving to another provider Terms , section 14 Our part and yours under data protection law Data processing agreement , sections 2 to 4 Our security measures Data processing agreement , Annex 2 Personal data breaches Data processing agreement , section 10 Audits Data processing agreement , section 13 Which companies help us process your data, and how you hear of a change Subprocessors , sections 2 and 6 What the apps we offer do by themselves Subprocessors , section 5 Personal data about you Your question Where to read What we collect, and why Privacy policy , sections 3 and 4 What the assistant keeps and reads Privacy policy , section 3.13 Who receives it, and where Privacy policy , sections 5 and 6 How long we keep it Privacy policy , section 7 Cookies and browser storage Privacy policy , section 9 Your rights, and how to complain Privacy policy , sections 11 and 12 Rules and reports Your question Where to read What you must not do with Clusterz Acceptable use policy , sections 3 and 4 How to report illegal content Acceptable use policy , section 7 What we may do, and how to ask for a review Acceptable use policy , sections 9 and 11 Contact points for authorities and users Acceptable use policy , section 12 Something still unclear? Ask a person. We do not give legal advice.

Last updated on Nov 10, 2026

Getting help from a person

Our support team are people. You can reach them in three ways. - Email contact@clusterz.eu. A person, not an automated tool, reads every message sent to this address. - Use the help form, no account needed. - Press Help in the dashboard's bar, or Ask for help where something did not work, and send your request from there. How soon we reply If your team has a set, we reply within one working day, Central European time. We answer other messages too, as soon as we can. What to tell us Say which app it is, what you were doing and what you see. Please keep data from your apps out of your message, such as patient or member records, and keep passwords out of it too. If you want us to open an app or read the data in it, your team's owner or an admin has to ask. We check who is asking before we change anything on your account. Section 10 of our terms says when our staff may access your systems and data. The Clusterz assistant The assistant is an AI system that answers questions about Clusterz from these help articles and links the one it used. If you are signed in, it can also read a few facts about your team, such as what state each app is in. It cannot read anything inside your apps, and it changes nothing: it tells you which button to press and links to the page. - It replies in English. - It can be wrong, so check important facts in the articles it links. - It can draft a message to our support team. You check it and press Send, and a person reads it. Nothing goes to them until you press Send. Section 3.13 of our privacy policy says what the assistant keeps and reads. Reports, complaints and your rights The assistant does not take these, so write to contact@clusterz.eu, and a person reads what you send. - To report illegal content, see section 7 of our acceptable use policy. - To ask for a review of a decision, see section 11 of that policy. - To use your rights over your personal data, or to complain, see sections 11 and 12 of our privacy policy. Is Clusterz down? Our status page shows whether Clusterz is working.

Last updated on Nov 10, 2026